FAQS
Frequently Asked Questions
Everything you need to know about Look Mumma products, orders and delivery.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across most locations in India. Simply select COD at checkout.
How long does delivery take?
Orders are typically delivered within 3–6 business days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on most orders across India.
Are your products safe for kids?
Absolutely. Our products are designed keeping children in mind and are made using safe and high-quality materials suitable for kids.
Are the products BPA-free?
Yes, our kids dining products are made using BPA-free materials and are safe for everyday use.
Are the products microwave safe?
Some products are microwave safe depending on the material. Please check the product description for specific instructions.
Are the products dishwasher safe?
Most of our dining products can be safely cleaned using a dishwasher. However, we recommend checking the product page for care instructions.
What age group are the products suitable for?
Our products are designed mainly for toddlers and young children, typically between 6 months and 6 years old.
Can I return or exchange a product?
Yes. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we will assist with a replacement.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS so you can follow your package.
Do you offer gift packaging?
Currently we do not offer gift wrapping, but our packaging is carefully designed and makes a lovely gift for little ones.
How can I contact customer support?
You can reach our support team through the Contact Us page or email us and we will respond within 24 hours.